FAQ/TERMS & CONDITIONS
Hi! We thank you so much for checking out our site. If you have any questions please send us a message via the contact form or email firstname.lastname@example.org - Please allow up to 2 business days for a reply.
All of our pieces are available in a standard size that fits most. Every standard bracelet to fit a 6 inch wrist, so in total the bracelet measures just under 7 inches. Each standard necklace/choker is made to fit a 13" neck accordingly. If you require a larger or smaller size, please select YES to the custom option & leave your measurement n inches in the pop up box. There is a customization fee of $3.00 per item.
The majority of our pieces are stainless steel (pieces that ARE stainless steel are noted in the description) or plated stainless steel. We strongly recommend removing your pieces prior to bathing or going swimming. You should treat your pieces as you would any other piece of fashion jewelry to preserve their vitality. We reccommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc.
PRODUCTION & SHIPPING
Each piece is handmade to order and not made in bulk quantities, therefore we have a 10 business day policy to ship out each order which means we have 10 business days (excluding weekends/holidays) to ship your order out. In many cases we are able to get orders out at a faster turn around time, but we thank you for your patience.
The base shipping within North America is $5 and does NOT include a tracking number. Base shipping outside of North America is $12 and does NOT include a tracking number. Shipping with tracking is always suggested & an option at checkout. Coffee & Couture is not responsible for lost or stolen orders.
Base shipping does travel by ground so please allow adequate shipping time. Once a package with BASE SHIPPING leaves our possession at the post office, we are unable to provide further updates.
We do not offer local pickup or delivery.
USA SHIPPING INFO: CANADA SHIPPING INFO:
Base Shipping (NO Tracking Number) $5.00 Base Shipping (NO Tracking Number) $5.00
USA Shipping w/ Tracking $18.00 Canada Shipping w/ Tracking $13.00
INTERNATIONAL SHIPPING INFO
Base Shipping (NO Tracking Number) $12.00
International Shipping w/ Tracking $55.00
Please note we are NOT responsible for any lost or stolen orders. We strongly recommend choosing the shipping option with tracking, especially for larger orders. We ship to the address that you provide at checkout, so please confirm your address at the time of placing your order. By selecting the Base Shipping with NO tracking number you are hereby taking responsibility for any lost or stolen orders. Once they leave our possession at the post office, we are unable to pinpoint it's exact location on it's journey to you.
If you opt to NOT purchase tracking information, we are NOT responsible for lost or stolen packages.
In the event that we are given the incorrect address or part of your address is missing, Coffee & Couture is not responsible for lost or stolen packages. If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient.
Each and every piece is made to order & custom made for you, therefore we do not offer returns, refunds or exchanges. Pleasure measure your neck/wrist to guarantee your perfect fit prior to ordering.
If in a rare case we accept a return/exchange, the return shipping is the sole responsibility of the customer. Please contact us within 20 days upon receipt if you would like to initiate a return. A $10 restocking fee and the original shipping fee will be deducted from your refund. Refunds are processed using the payment method you provided at checkout. In order for a return to be accepted, the item must be in brand new condition with no signs of wear.
In the event that an item comes damaged or part of your order is incorrect, please notify us immediately upon receipt and we will be glad to help with any issues.
Please send all mail to:
COFFEE & COUTURE
PO BOX 89027
BP ILE BIZARD, QC
If you wish to cancel your order, please do so within 2 days from placing your order. If your order has already been shipped or processed we are unable to cancel your order. A $10 cancellation fee will be deducted from your refund due to the processing and restocking we must do afterwards. Your refund will appear on your original payment method. If you wish to change something in your order, please also do this within 2 business days. Once we have begun production, we cannot offer changes.
We purchased our materials in USD, so our prices are based on what we paid. If we were to convert it to CAD before posting them on the site, the prices would be equivalent to the USD you see when you checkout. In reality, the price you pay in Canadian is what we would have had to price them at regardless.
Coupon codes are often shared via our newsletter, Twitter & Instagram. Coupon codes must be used at the time of placing the order and cannot be added afterwards.
*Free shipping is valid on orders of $200 or more using the code FREESHIPPING. Cannot be combined with any other offers/promo codes*